Customer testimonials

When it comes to the trust in our abilities and the quality of our service you don’t have to take our word for it – read our independent and verified reviews from past clients.

Rated 5 out of 5
3 years ago

I was visiting Edinburgh and needed a folding cane. Wendy and Dave were very helpful in figuring out the best cane for my needs. I highly recommend their shop for any mobility needs.

J.Brew
Rated 5 out of 5
4 years ago

After booking a holiday in Northumberland with the main focus being on walking my dog I was devastated to break my ankle. I emailed my enquiry hit a very quick response and was sorted out almost immediately with scooter hire. Arrived as promised and picked up as promised from our holiday accommodation by a very helpful young man. all in all I was super impressed by the help and communication received. Highly recommend

Elaine Webb
Rated 5 out of 5
7 years ago

Fantastic Service..!!! Mike was recommended to me for the fitting of a stairlift in my parents home. Excellent communication from the start, all of our questions and concerns were easily and quickly answered and everything clearly explained. Then the very next week he and a colleague arrived to fit the stairlift.!!! Mum and Dad felt very comfortable with Mike throughout the whole process and are thrilled with their new stairlift.!! Great job Mike, thank you so much again for all your help…. nice to know there are genuine companies out there doing it right.!!

Martin Fisher
Rated 5 out of 5
3 years ago

The manager was very good on the phone initially, and offered to let my partner and I see an invalid bath lift demonstration model as it is difficult to see from photos if it would be suitable size wise. The care and attention to us was first class which is very rare these days so a big thumbs up to this company

John Goodall
Rated 5 out of 5
3 years ago

So impressed by the service we received. Outstanding. A very good scooter delivered and picked up from our hotel (with direct liaison to the hotel to organise. And at a very reasonable cost. My husband and I highly recommend this company.

Joan Fahey
Rated 5 out of 5
4 years ago
Would highly recommend North East Mobility Solutions. Friendly and efficient customer service and very sympathetic and understanding when we had to cancel our hire booking at short notice due to illness. Looking forward to hiring from them again in the future.
Alison Irving
Rated 5 out of 5
3 years ago

After having very poor service from the company I bought my scooter from I turned to Steve at mobility solutions north east and got the most honest advice and resolution in 4 days I highly recommend this company

Sheila Oliver
Rated 5 out of 5
3 years ago

I needed wheelchair ramps urgently so my partner could get home for a special birthday weekend. I went into shop at Henderson street and the gentlemen honestly could not have done anymore to help me. They even came out to the house to ensure I could get the best ramps for my door and steps and were so polite and helpful they made a worrying experience a happy one. Thank you so much as this meant my partner enjoyed his weekend at home. I honestly can not express how much you have helped me. I will definitely recommend you to other people. Thank you so much Karen and Kenny.

Karen Maloney
Rated 5 out of 5
3 years ago

Can thoroughly recommend Edinburgh Mobility Solutions for their excellent service , knowledge and professionalism . Recently had a stairlift fitted and were impressed with how quick they were able to advise the type measure up and install within a week . Well done to all the staff involved Thank you

Annette O'Neil
Rated 5 out of 5
3 years ago

Can’t praise the company enough, from first contact, through installation of the stair lift, to aftercare and follow up calls first class all the way. Extremely professional service. Berwick upon Tweed office.

Wendy Cornish
Rated 5 out of 5
3 years ago

We bought an all-terrain power chair for our son from Mike and his team. The service they provided us has been outstanding. Mike brought a range of chairs for our son to try from home and even went to the local forest paths so we could try it out there too. Nothing was too much trouble for him. He kept us informed while we waited for delivery and delivered it earlier than we had hoped. They even dropped some spare inner tubes off for us. Mike also managed to source a used fold up power chair for us as well at a great price. Highly recommended and proof that it’s better to deal with a small local firm.

Andrew Stirling
Rated 5 out of 5
3 years ago

Very friendly and professional service. Nothing was any bother. Very caring and considerate. From first call to fitting three weeks. Price wise very competitive. Much cheaper quote than another branded company and that quote was 3-4 years ago.

Gillian Morrice
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