About Us

Whether you are looking to purchase, hire, service or repair, we bring years of experience, expertise and reliability.

Rise & Recline Chairs

About Us

At North East Mobility Solutions we go the extra mile for you.

North East Mobility Solutions Limited have been trading since December 2009 with the first showroom opening in Berwick-Upon-Tweed. We currently operate out of the original Berwick-Upon-Tweed showroom and a second larger showroom in Leith, Edinburgh – trading under Edinburgh Mobility Solutions.

We joined as a dealer to the Motability scheme in 2016 to offer a worry-free scheme in the areas that they cover. Mike and the team at North East Mobility Solutions & Edinburgh Mobility Solutions are dedicated to offer the level of service they have always been renowned for whilst continuing to grow their Motability fleet.

It’s not just Scooters and Powered Wheelchairs we offer, also on offer are Daily Living Aids, Walking Aids, Manual Wheelchairs, Rise & Recline Chairs, Beds, and even Stairlifts. In addition, we offer mobility product servicing, mobility product repairs as well as mobility product warranties, and insurance.

Not only that, but our entire range of services and products are backed up by in-house engineers, surveyors and installers.

What to expect

Award-winning customer service

North East Mobility Solutions Limited is celebrating being named one of the UK’s leading scooter and powered wheelchair dealerships in a national award that recognises outstanding service to customers of the Motability Scheme. The awards are based on direct customer feedback, and North East Mobility Solutions Limited achieved highly commended status in the Small Dealer category.

 The awards recognise commitment to going above and beyond to deliver high standards of care and achieving phenomenal feedback from Motability Scheme customers. 

Motability Commended Dealer 2019

Our team

Meet our team

Mike Jones


Liam Kennedy

Sales Manager

Dave Jones

Assistant Manager

Wendy Jones

Customer Care Specialist

Amanda Batey

Equipment Advisor

Connor Rickard


Logan Sykes


Ivan Martinez

Equipment Advisor

Proud to be part of the motability scheme

Anyone who receives the Enhanced Rate of the Mobility Component of Personal Independence Payment, the Higher Rate Mobility Component of the Disability Living Allowance, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange part of their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme.

Motability Logo
“We are so proud to be highly commended in these awards, especially as providing excellent customer service for our Motability Scheme customers is something our fantastic team takes very seriously. A huge thank you to all of our customers for their great feedback, it really means a lot that our customer service has made a positive difference to their experience.”

Mike Jones, Managing Director, North East Mobility Solutions Limited

“The Motability Powered Wheelchair and Scooter Scheme dealership awards recognise those dealerships who consistently deliver excellent standards of customer service. It’s fantastic to see such high levels of customer feedback for North East Mobility Solutions Limited. It’s a genuine pleasure to congratulate you on this highly commended award.”

Ian Goswell, Commercial Services Director, Motability Operations Ltd

What our customers think

Don’t take our word for it – read for yourselves what our customers have to say about us and our services through our growing list of independent, verified reviews.




10 months ago

I found this company extremely helpful, friendly and well informed. While helping me decide which piece of equipment met my needs, at no time did I feel pressured to buy. They continued this good customer service by arranging insurance and will collect from my home if and when service is needed. I am a very happy customer.

Dorothy Cockrell