Customer testimonials

When it comes to the trust in our abilities and the quality of our service you don’t have to take our word for it – read our independent and verified reviews from past clients.

5/5
10 months ago

We bought an all-terrain power chair for our son from Mike and his team. The service they provided us has been outstanding. Mike brought a range of chairs for our son to try from home and even went to the local forest paths so we could try it out there too. Nothing was too much trouble for him. He kept us informed while we waited for delivery and delivered it earlier than we had hoped. They even dropped some spare inner tubes off for us. Mike also managed to source a used fold up power chair for us as well at a great price. Highly recommended and proof that it’s better to deal with a small local firm.

Andrew Stirling
5/5
3 months ago

Prompt service for assessment and fitting of a stair lift. The installation was carried out by Connor , who showed great patience when explaining the controls etc . Follow up phone call to check that there were no issues post installation was appreciated

Fiona Lowe
5/5
1 year ago

Thank you so much for the fantastic service we received on our trip to the North East. Your friendly and efficient staff organised a mobility scooter on the last minute for us over the busy Bank Holiday. This enabled my seriously ill husband to join in and enjoy the wedding we were attending and also enabled us to take him sightseeing. The difference this meant to us as a family and the memories we were able to make were priceless. Thank you so much.

Gaynor Marshall
5/5
4 years ago

Fantastic Service..!!! Mike was recommended to me for the fitting of a stairlift in my parents home. Excellent communication from the start, all of our questions and concerns were easily and quickly answered and everything clearly explained. Then the very next week he and a colleague arrived to fit the stairlift.!!! Mum and Dad felt very comfortable with Mike throughout the whole process and are thrilled with their new stairlift.!! Great job Mike, thank you so much again for all your help…. nice to know there are genuine companies out there doing it right.!!

Martin Fisher
5/5
11 months ago

The manager was very good on the phone initially, and offered to let my partner and I see an invalid bath lift demonstration model as it is difficult to see from photos if it would be suitable size wise. The care and attention to us was first class which is very rare these days so a big thumbs up to this company

John Goodall
5/5
1 year ago

Thanks to Mike and his team at North East Mobility for a friendly and efficient experience, from initial visit to installation. The stairlift has made a big difference to my wife’s ability to get around house. I would thoroughly recommend contacting them.

Ian Speirs
5/5
1 year ago

Excellent service. Very pleased with my stair lift. Makes a good deal of difference to me. Feeling better now knowing I won’t be stressed going up and down stairs. Must mention staff who installed the stair lift. Great job done and very capable. Thank you once again.

Elizabeth Mclaughlin
5/5
4 years ago

I would like to thank North East Mobility Solutions for installing a chair lift for my husband in our stair . From the first contact to having to call them out only 4 weeks after it being installed because someone vandalised it. Mike was back fixing it the day after it was reported . we have experience exceptional good service . We only had to wait 2 days to have the chair lift installed mike and his colleague were so polite and very professional in what they were doing they were able to answer and explain any questions we had about the chair lift. I would highly recommended this company for mobility solutions,there is no pressure to buy and there prices are very competitive.

Courtney Banks
5/5
4 months ago

Can’t praise the company enough, from first contact, through installation of the stair lift, to aftercare and follow up calls first class all the way. Extremely professional service. Berwick upon Tweed office.

Wendy Cornish
5/5
3 months ago

I really cannot describe how fantastic the customer service at Edinburgh Mobility Solutions is. They went above and beyond not only to help me find the wheelchair I needed but when an unexpected accident caused difficulty they sent a repairman, made sure the manufacturer got in touch, helped me get a replacement, and kept in easy friendly contct with me the entire time. I’m now familiar with many of their staff and all are terrific. Highest of recommendations!!! I hope I never have to go anywhere else for my mobility needs!

Ashfae
5/5
3 months ago

Recently we had edinburgh mobility solutions install a Stairlift in our house. We would like to take this opportunity to thank Chris and Dave for there help and advice in helping us choose the most suitable lift for us at there showroom. Also the staff who surveyed our house and installed the lift. Everyone was very helpful and friendly and we are delighted with the lift, it’s more quiet and smoother than we imagined it would be. Thank you all very much

Gary Skedd
5/5
6 months ago

Would recommend this company very highly. When I had a problem getting a taxi company to take a boot scooter they changed my hire to a more robust scooter so I could get upto the castle with no problem also at no extra cost. On delivery Liam also got a portable ramp as step at accommodation was higher than expected. He explained everything about the scooter. Really nice guy. Spoke to a few at the company all great and very helpful people.

Sue Brennan
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