Customer testimonials

When it comes to the trust in our abilities and the quality of our service you don’t have to take our word for it – read our independent and verified reviews from past clients.

5/5
2 years ago
Would highly recommend North East Mobility Solutions. Friendly and efficient customer service and very sympathetic and understanding when we had to cancel our hire booking at short notice due to illness. Looking forward to hiring from them again in the future.
Alison Irving
5/5
10 months ago

I found this company extremely helpful, friendly and well informed. While helping me decide which piece of equipment met my needs, at no time did I feel pressured to buy. They continued this good customer service by arranging insurance and will collect from my home if and when service is needed. I am a very happy customer.

Dorothy Cockrell
5/5
8 months ago

Would recommend this company very highly. When I had a problem getting a taxi company to take a boot scooter they changed my hire to a more robust scooter so I could get upto the castle with no problem also at no extra cost. On delivery Liam also got a portable ramp as step at accommodation was higher than expected. He explained everything about the scooter. Really nice guy. Spoke to a few at the company all great and very helpful people.

Sue Brennan
5/5
3 years ago

Set up a quote visit and agreed the deal with no fuss or bother. The team came and installed in an afternoon and left the stair in excellent condition. Everything was easy, well organised, and they were a pleasure to have working in my dad’s house. All done within a week. Thanks for a really good service.

Craig Williams
5/5
1 year ago

Excellent service. Very pleased with my stair lift. Makes a good deal of difference to me. Feeling better now knowing I won’t be stressed going up and down stairs. Must mention staff who installed the stair lift. Great job done and very capable. Thank you once again.

Elizabeth Mclaughlin
5/5
10 months ago

Lovely lady who deals with bookings. Recently hired a scooter, had a puncture. Rang her, explained the situation. True to her word all fixed and sorted within the hour. Very reliable

Jacqui Armstrong
5/5
6 months ago

Prompt service for assessment and fitting of a stair lift. The installation was carried out by Connor , who showed great patience when explaining the controls etc . Follow up phone call to check that there were no issues post installation was appreciated

Fiona Lowe
5/5
12 months ago

We bought an all-terrain power chair for our son from Mike and his team. The service they provided us has been outstanding. Mike brought a range of chairs for our son to try from home and even went to the local forest paths so we could try it out there too. Nothing was too much trouble for him. He kept us informed while we waited for delivery and delivered it earlier than we had hoped. They even dropped some spare inner tubes off for us. Mike also managed to source a used fold up power chair for us as well at a great price. Highly recommended and proof that it’s better to deal with a small local firm.

Andrew Stirling
5/5
7 months ago

My mum and I called the shop and was told to come in and feel free to look at rise recliner chairs. We arrived and the staff were very helpful. We tried various chairs and settled on a particular one. The sales experience was very good and the chair was delivered and set up weeks before it was due. Thanks for all your help, excellent chair.

John Green
5/5
1 year ago

Thanks to Mike and his team at North East Mobility for a friendly and efficient experience, from initial visit to installation. The stairlift has made a big difference to my wife’s ability to get around house. I would thoroughly recommend contacting them.

Ian Speirs
5/5
5 months ago

So impressed by the service we received. Outstanding. A very good scooter delivered and picked up from our hotel (with direct liaison to the hotel to organise. And at a very reasonable cost. My husband and I highly recommend this company.

Joan Fahey
5/5
3 years ago

Got a scooter this afternoon well chuffed fantastic customer service and I would definitely recommend great online.and phone and shop customer services well done keep up the great work that you all do thank you again

Sandra Maclaren
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