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Terms and Conditions


North East Mobility Solutions, Edinburgh Mobility Solutions and Edinburgh Stairlifts

Stairlift Hire Terms and Conditions for Stairlift Orders

Quotation-We will always aim to provide an accurate quotation as quickly as possible after we have carried out the survey. We will always aim to provide this within 7 days of carrying out the survey.

The quotation we provide is valid for 30 days from the date of the quotation.

If you would like to accept our quotation, we would require 50% of the total cost to be paid at the time of order and then the remaining balance to be paid on completion to the installers on-site. Unless agreed otherwise with the surveyor.

Please Note Cancellation Charge – If it’s a curved stairlift the rail is made bespoke to fit your staircase and there will be a cancellation charge if you cancel the order once the rail is in the ‘build stage’. This figure is determined by how much time and materials have been used between order and cancellation.

Preparation Work- In some cases work may need to be carried out by a third party to allow for the installation of the Stairlift. If you have requested us to arrange this, we would use a local reliable contractor, we will advise if you are to pay for the work directly to the third party or if it has been included in the quotation supplied. (This would normally be for an electrician to install a power point).

Installation-We aim to install all straight stairlifts within 10 days of ordering. Curved stairlifts can be anywhere from 10 days-6weeks depending on the model of stairlift chosen. We will always provide an estimated timescale; we then contact you once we have your stairlift is in stock to arrange a suitable day for installation.

Installation will normally involve 2 engineers and take between 3-8hours.

Handover-On the day of installation, the stairlift will be demonstrated to the user and/or their representative and the handover/warranty form must be signed to show that the handover has been completed.

Aftercare/Warranty-We provide a 24hour telephone number. This Is usually the showroom(s) phone number diverted to an engineer’s mobile when the showroom(s) are closed. In the rare case you do not get an answer, leave a message and the engineer will get back to you ASAP (they maybe on another job). Our standard warranty terms are 1-year callout, labour and parts cover (from the date of install). Meaning you would not pay any money within the first year for faults, unless it is damage caused by the user or a third party. Some manufacturers provide a 2-year parts cover and therefore you would receive a second year PARTS ONLY WARRANTY. In this instance you would pay North East Mobility Solutions Limited there call out and labour fee and they would provide the parts free of charge subject to a manufacturer’s inspection of the faulty parts. If the manufacturer decides the parts are not covered under the 2-year warranty then the parts would also need to be paid for and North East Mobility Solutions Limited would provide a separate invoice for this.

Hire Charge – If the stairlift is done on a hire basis. The hire charge will cover 12 months (unless stated otherwise on the hire invoice) this is including installation and removal at the end of the hire term. All repairs and service work are also included unless the lift has been damaged by the user or third party through incorrect use or abuse. At the end of the 12 months a service will be due, we will contact you via telephone and if you want to continue the hire, we will book an engineer to visit and carry out an annual service, a further payment will be due to the engineer on-site at the time of annual service to cover another 12-month term. If you do not want to carry on the hire an engineer visit will be booked and the stairlift removed.

Hire Stairlift Termination before the 12-month term – We only offer a minimum term of 12 months. This is to keep the costs as low as possible. If you require the lift to be taken out before the 12-month term has ended we can do this free of charge but no monies will be returned. The 12-month term is kept as cheap as possible and just covers the installation and removal costs.

CEN EN 81:40- All Handicare Stairlifts that are supplied and fitted by ourselves are fully approved and certified to all British and European

Buy Back – We do not offer a buy back / returns service for stairlifts as standard. The main costs for us when supplying and installing a stairlift is the survey and installation costs. If you have purchased a stairlift from ourselves you would have had a visit from our surveyor. We would have then ordered the stairlift to the specification requested and had to cut the stairlift or build the stairlift to the correct specification for your staircase. Engineers would have been sent to fit the stairlift to your staircase and the job would then be complete and payment requested.

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