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About Us

COVID-19 BUSINESS STRUCTURE UPDATE

Due to the current circumstances and government advice we have decided to close our two main showrooms until further notice to keep our team and customers as safe as possible. Our showroom team will still continue to work from home and our phone lines will still ring through as normal - 24/7.

Our showrooms can be accessed on an appointment basis to see our products and discuss our services, we are also offering a home delivery service and the option to buy over the phone as we understand some of our products are vital to everyday life and the safety of our customers. 

TO ARRANGE PLEASE CALL ANY OF OUR SHOWROOM NUMBERS

We know how important our products are to the safety and well-being of our customers both out and about and in the home environment. Therefore, we still have 3 vans and engineers working on-call which will provide assistance with any break-downs / service work / repairs / product demonstrations / handovers / stairlift measures and installations at your home address. However, these will be minimal contact visits where by demonstrations and assessments will take place outside and the guidelines for distancing will be followed. 

Where we would need to enter and install products, we would ask that you contact us if you have any symptoms of the COVID-19 virus before we are due to arrive so we can reschedule the work. Again, our services in your home will be done as quickly as possible and we will ask for limited contact whilst our engineers are on-site. Our engineers will have sanitiser for cleaning down the working area once finished and have hand sanitiser in their vehicles.

The engineer team will be carrying out a MAXIMUM of 2 customer visits per day and will be determined on the most urgent jobs being carried out first.

If any of our team feel unwell or have any sign of the symptoms relating to this virus they will follow the government guidelines and immediately start self isolation for a minimum of 14 days.

We believe working this way will limit our contact as much as possible keeping our colleagues and customers as safe  whilst being able to provide our urgent care products and services. 

PLEASE CALL FOR FURTHER INFORMATION OR TO BOOK A DEMONSTRATION, ASSESSMENT OR SERVICE

EDINBURGH – 0131 554 3200

 BERWICK-UPON-TWEED – 01289 331 055

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North East Mobility Solutions Limited recognised in national customer service award

Highly commended for delivery of the Motability Scheme


North East Mobility Solutions Limited is celebrating being named one of the UK’s leading scooter and powered wheelchair dealerships in a national award that recognises outstanding service to customers of the Motability Scheme. The awards are based on direct customer feedback, and North East Mobility Solutions Limited achieved highly commended status in the Small Dealer category.

 The awards recognise commitment to going above and beyond to deliver high standards of care and achieving phenomenal feedback from Motability Scheme customers. Across three categories – large with a fleet size over 200, medium with a fleet size between 100 and 200, and small for those with a fleet between 35 and 100 – both a winner and a highly commended accolade was awarded.

 Mike Jones, Managing Director, North East Mobility Solutions Limited, commented:

 "We are so proud to be highly commended in these awards, especially as providing excellent customer service for our Motability Scheme customers is something our fantastic team takes very seriously. A huge thank you to all of our customers for their great feedback, it really means a lot that our customer service has made a positive difference to their experience.”

 With 15,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included.

 Ian Goswell, Commercial Services Director, Motability Operations Ltd, added:

 "The Motability Powered Wheelchair and Scooter Scheme dealership awards recognise those dealerships who consistently deliver excellent standards of customer service. It’s fantastic to see such high levels of customer feedback for North East Mobility Solutions Limited. It’s a genuine pleasure to congratulate you on this highly commended award.”

 North East Mobility Solutions Limited has been trading for 10 years now with the first showroom opening in Berwick-Upon-Tweed in December 2009. They currently operate out of the original Berwick-Upon-Tweed showroom and a second larger showroom in Leith, Edinburgh - trading under Edinburgh Mobility Solutions.

North East Mobility Solutions joined as a dealer to the Motability scheme  in 2016 to offer the worry-free scheme in the areas that they cover. Mike and the team at North East Mobility Solutions & Edinburgh Mobility Solutions are dedicated to offer the level of service they have always been renowned for whilst continuing to grow their Motability fleet.

Its not just Scooters and Powered Wheelchairs they offer, also on offer are Daily Living Aids, Walking Aids, Accessories, Manual Wheelchairs, Riser Chairs, Beds, Service, Repairs, Warranty, Insurance and even STAIRLIFTS. All backed up by in-house engineers, surveyors and installers.

 Anyone who receives the Enhanced Rate of the Mobility Component of Personal Independence Payment, the Higher Rate Mobility Component of the Disability Living Allowance, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange part of their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme.

 For more information please visit www.motability.co.uk

 

 

 

 North East Mobility Solutions has been looking after the mobility product users of Northumberland for several years now, providing them with everything they need to maintain their independence, from Walking Sticks to Mobility Scooters and Stairlifts. 

Mike Jones started North East Mobility Solutions from premises in Berwick-Upon-Tweed.  After completing market research for a business idea, Mike quickly realised the area was in desperate need of a business providing Mobility equipment and services locally.   Mike worked hard and liaised with mobility equipment manufacturers and importers, completing many training courses run by the mobility equipment specialists.

Crossing the Border - After completing these courses and working up a great relationship with the suppliers, Mike was able to open the first shop in Berwick-Upon-Tweed, Northumberland.  As North East Mobility Solutions became increasingly successful, they opened their second showroom across the Border in the Scottish Capital of Edinburgh trading as Edinburgh Mobility Solutions.

North East Mobility Solutions now has an excellent reputation throughout the North East of England and Scottish borders, providing an unsurpassed standard of service and aftercare solutions which their customers really appreciate.

NOW OPEN IN EDINBURGH - EDINBURGH MOBILITY SOLUTIONS & EDINBURGH STAIRLIFTS - 2 HENDERSON STREET, LEITH, EDINBURGH, EH6 6BS 0131 554 3200.

Going Nationwide -  North East Mobility Solutions Limited is now able to offer the standard of service they are renowned for on a nationwide scale offering all their mobility products and services throughout the UK. They have fully trained technicians, aftercare support teams and sales personnel that really know the products, making sure the user chooses the right mobility product to suit their requirements and all important budget.

Read what our customers are saying:

I have had a good experience of the people at North East Mobility Solutions since 2012 when I bought a scooter. I was hesitant at first about the benefits of a mobility scooter and how to decide what I needed.

North East Mobility solutions were well informed and because they are local I knew they were near at hand if I needed their help or advice.

Recently I needed a repair. They acted quickly and returned the scooter me in the shortest time possible.

North East Mobility Solutions has an advantage over other disability suppliers because they are a local face to face service.

Ms Avriol Roberts

Tweedmouth



I wish to recommend North East Mobility Solutions of Walkergate Berwick upon Tweed to any disabled person, or indeed anyone wishing to purchase a gift for a disabled person.

When this business first opened in Berwick I put my existing mobility scooter in for a service. I was extremely impressed by the courtesy and service I received from Donald and Mikey.

When my scooter became obsolete and un-repairable they lent me a hire scooter to cover me until I was in a position to purchase a new one. In fact on one occasion they took me to the supermarket for my monthly shopping and carried all my shopping home for me. Lots of my friends also sing their praises as to the speedy response to breakdowns, punctures etc.

I feel I have gained two very good friends in them and frequently pop in the shop to visit when I am passing. I have made numerous purchases from them and receive the same welcome and courtesy if I am spending a large amount or small. Carry on the good work boys Berwick needs your services desperately. Wishing you all the best for a long and prosperous business.

Ms Belle Kelly

Berwick upon Tweed

  

 Facebook Competition Terms and Conditions

1.     The promoter is: North East Mobility Solutions Limited (company no 08013525) trading as Edinburgh Mobility Solutions, whose registered office is at 11 Walkergate, Berwick-Upon-Tweed, TD15 1DB.

2.     The competition is open to residents of the United Kingdom aged 18 years or over except employees of North East Mobility Solutions Limited and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3.     There is no entry fee and no purchase necessary to enter this competition.

4.     By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5.     Route to entry for the competition and details of how to enter are via our Facebook post

6.     Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7.     Closing date for entry will be 1st December 2018 After this date no further entries to the competition will be permitted.

8.     No responsibility can be accepted for entries not received for whatever reason.

9.     The rules of the competition and how to enter are as follows:

You must like our Facebook page, share the competition post and comment done in the comments section of the post.

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows: Jazzy Zero Turn Car Portable Mobility Scooter

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen: at random by software, from all entries received and verified by Promoter and or its agents.

14. The winner will be notified by email and/or DM on Twitter/Facebook within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected or how/when it will be delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. The winner’s name will be available 28 days after closing date by emailing the following address: customercare@edinburghmobility.co.uk

21. Entry into the competition will be deemed as acceptance of these terms and conditions.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to North East Mobility Solutions Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at www.nemobility.co.uk




 
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