North East
Mobility Solutions Limited recognised in national customer service award
Highly commended for
delivery of the Motability Scheme
North
East Mobility Solutions Limited is celebrating being named one of the UK’s leading
scooter and powered wheelchair dealerships in a national award that recognises
outstanding service to customers of the Motability Scheme. The awards are based
on direct customer feedback, and North East Mobility Solutions Limited achieved
highly commended status in the Small Dealer category.
The
awards recognise commitment to going above and beyond to deliver high standards
of care and achieving phenomenal feedback from Motability Scheme customers.
Across three categories – large with a fleet size over 200, medium with a fleet
size between 100 and 200, and small for those with a fleet between 35 and 100 –
both a winner and a highly commended accolade was awarded.
Mike
Jones, Managing Director, North East Mobility Solutions Limited, commented:
"We
are so proud to be highly commended in these awards, especially as providing
excellent customer service for our Motability Scheme customers is something our
fantastic team takes very seriously. A huge thank you to all of our customers
for their great feedback, it really means a lot that our customer service has
made a positive difference to their experience.”
With
15,000 scooter and powered wheelchair customers throughout the UK, the
Motability Scheme offers a worry-free leasing option to disabled people with
insurance, breakdown assistance and servicing included.
Ian
Goswell, Commercial Services Director, Motability Operations Ltd, added:
"The
Motability Powered Wheelchair and Scooter Scheme dealership awards recognise
those dealerships who consistently deliver excellent
standards of customer service. It’s fantastic
to see such high levels of customer feedback for North East Mobility Solutions
Limited. It’s a genuine pleasure to congratulate you on this highly commended
award.”
North
East Mobility Solutions Limited has been trading for 10 years now with the
first showroom opening in Berwick-Upon-Tweed in December 2009. They currently
operate out of the original Berwick-Upon-Tweed showroom and a second larger
showroom in Leith, Edinburgh - trading under Edinburgh Mobility Solutions.
North
East Mobility Solutions joined as a dealer to the Motability scheme in 2016 to offer the worry-free scheme in the areas that they cover. Mike and the
team at North East Mobility Solutions & Edinburgh Mobility Solutions are
dedicated to offer the level of service they have always been renowned for whilst continuing to grow their Motability fleet.
Its
not just Scooters and Powered Wheelchairs they offer, also on offer are Daily Living
Aids, Walking Aids, Accessories, Manual Wheelchairs, Riser Chairs, Beds, Service,
Repairs, Warranty, Insurance and even STAIRLIFTS.
All backed up by in-house engineers, surveyors and installers.
Anyone
who receives the Enhanced Rate of the Mobility Component of Personal
Independence Payment, the Higher Rate Mobility Component of the Disability
Living Allowance, War Pensioners’ Mobility Supplement or Armed Forces
Independence Payment can exchange part of their weekly payment to lease a new
scooter or powered wheelchair through the Motability Scheme.
For
more information please visit www.motability.co.uk
North East Mobility Solutions has been looking after the mobility product users of Northumberland for several years now, providing them with everything they need to maintain their independence, from Walking Sticks to Mobility Scooters and Stairlifts.
Mike Jones started North East Mobility Solutions from premises in Berwick-Upon-Tweed. After completing market research for a business idea, Mike quickly realised the area was in desperate need of a business providing Mobility equipment and services locally. Mike worked hard and liaised with mobility equipment manufacturers and importers, completing many training courses run by the mobility equipment specialists.
Crossing the Border - After completing these courses and working up a great relationship with the suppliers, Mike was able to open the first shop in Berwick-Upon-Tweed, Northumberland. As North East Mobility Solutions became increasingly successful, they opened their second showroom across the Border in the Scottish Capital of Edinburgh trading as Edinburgh Mobility Solutions.
North East Mobility Solutions now has an excellent reputation throughout the North East of England and Scottish borders, providing an unsurpassed standard of service and aftercare solutions which their customers really appreciate.
NOW OPEN IN EDINBURGH - EDINBURGH MOBILITY SOLUTIONS & EDINBURGH STAIRLIFTS - 2 HENDERSON STREET, LEITH, EDINBURGH, EH6 6BS 0131 554 3200.
Going Nationwide - North East Mobility Solutions Limited is now able to offer the standard of service they are renowned for on a nationwide scale offering all their mobility products and services throughout the UK. They have fully trained technicians, aftercare support teams and sales personnel that really know the products, making sure the user chooses the right mobility product to suit their requirements and all important budget.
Read what our customers are saying:
|
I have had a good experience of the people at North East Mobility Solutions since 2012 when I bought a scooter. I was hesitant at first about the benefits of a mobility scooter and how to decide what I needed.
North East Mobility solutions were well informed and because they are local I knew they were near at hand if I needed their help or advice.
Recently I needed a repair. They acted quickly and returned the scooter me in the shortest time possible.
North East Mobility Solutions has an advantage over other disability suppliers because they are a local face to face service.
Ms Avriol Roberts
Tweedmouth
|
I wish to recommend North East Mobility Solutions of Walkergate Berwick upon Tweed to any disabled person, or indeed anyone wishing to purchase a gift for a disabled person.
When this business first opened in Berwick I put my existing mobility scooter in for a service. I was extremely impressed by the courtesy and service I received from Donald and Mikey.
When my scooter became obsolete and un-repairable they lent me a hire scooter to cover me until I was in a position to purchase a new one. In fact on one occasion they took me to the supermarket for my monthly shopping and carried all my shopping home for me. Lots of my friends also sing their praises as to the speedy response to breakdowns, punctures etc.
I feel I have gained two very good friends in them and frequently pop in the shop to visit when I am passing. I have made numerous purchases from them and receive the same welcome and courtesy if I am spending a large amount or small. Carry on the good work boys Berwick needs your services desperately. Wishing you all the best for a long and prosperous business.
Ms Belle Kelly
Berwick upon Tweed |
Facebook Competition Terms and
Conditions
1.
The promoter is: North
East Mobility Solutions Limited (company no 08013525) trading as Edinburgh
Mobility Solutions, whose registered office is at 11 Walkergate, Berwick-Upon-Tweed,
TD15 1DB.
2.
The competition is
open to residents of the United Kingdom aged 18 years or over except employees
of North East Mobility Solutions Limited and their close relatives and anyone
otherwise connected with the organisation or judging of the competition.
3.
There is no entry
fee and no purchase necessary to enter this competition.
4.
By entering this
competition, an entrant is indicating his/her agreement to be bound by these
terms and conditions.
5.
Route to entry for
the competition and details of how to enter are via our Facebook post
6.
Only one entry will
be accepted per person. Multiple entries from the same person will be
disqualified.
7.
Closing date for
entry will be 1st December 2018 After this date no further entries
to the competition will be permitted.
8.
No responsibility
can be accepted for entries not received for whatever reason.
9.
The rules of the
competition and how to enter are as follows:
You must like our Facebook page, share
the competition post and comment done in the comments section of the post.
10. The promoter reserves the right
to cancel or amend the competition and these terms and conditions without
notice in the event of a catastrophe, war, civil or military disturbance, act
of God or any actual or anticipated breach of any applicable law or regulation
or any other event outside of the promoter’s control. Any changes to the
competition will be notified to entrants as soon as possible by the promoter.
11. The promoter is not responsible
for inaccurate prize details supplied to any entrant by any third party
connected with this competition.
12. The prize is as follows: Jazzy Zero
Turn Car Portable Mobility Scooter
The prize is as stated and no cash or
other alternatives will be offered. The prizes are not transferable. Prizes are
subject to availability and we reserve the right to substitute any prize with
another of equivalent value without giving notice.
13. Winners will be chosen: at random
by software, from all entries received and verified by Promoter and or its
agents.
14. The winner will be notified by
email and/or DM on Twitter/Facebook within 28 days of the closing date. If the
winner cannot be contacted or do not claim the prize within 14 days of
notification, we reserve the right to withdraw the prize from the winner and
pick a replacement winner.
15. The promoter will notify the
winner when and where the prize can be collected or how/when it will be delivered.
16. The promoter’s decision in
respect of all matters to do with the competition will be final and no
correspondence will be entered into.
17. By entering this competition, an
entrant is indicating his/her agreement to be bound by these terms and
conditions.
18. The competition and these terms
and conditions will be governed by [English] law and any disputes will be
subject to the exclusive jurisdiction of the courts of [England].
19. The winner agrees to the use of
his/her name and image in any publicity material, as well as their entry. Any
personal data relating to the winner or any other entrants will be used solely
in accordance with current [UK] data protection legislation and will not be
disclosed to a third party without the entrant’s prior consent.
20. The winner’s name will be
available 28 days after closing date by emailing the following address: customercare@edinburghmobility.co.uk
21. Entry into the competition will
be deemed as acceptance of these terms and conditions.
22. This promotion is in no way sponsored,
endorsed or administered by, or associated with, Facebook, Twitter or any other
Social Network. You are providing your information to North East Mobility
Solutions Limited and not to any other party. The information provided will be
used in conjunction with the following Privacy Policy found at www.nemobility.co.uk